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Elements and Performance Criteria

1. Identify and research organisation’s needs
   • Obtain, interpret and confirm work requirements
   • Access, interpret and apply documentation required to establish and evaluate operational performance management systems
   • Analyse goals, objectives and strategies of the organisation to determine the type of research required
   • Investigate and analyse operating environments to develop options, strategies and anticipated outcomes
   • Prepare research brief stating the objectives and outcomes, and the requirements for presentation of information
   • Develop and implement strategies that translate the objectives into the planning process
   • Evaluate existing system and equipment suitability
   • Research, evaluate, select and purchase new equipment
   • Analyse and interpret research information to establish options and opportunities
2. Prepare business plans and budgets
   • Involve internal and external stakeholders in the planning process, using their contribution effectively and gaining support for the outcomes
   • Prepare and present written and numerical business plans and budgets including contingency plans according to workplace procedures
   • Prepare written plans that contain a clear statement of priorities and schedules
   • Provide contingency plans in the event that all resources are not secured or the situation changes
   • Identify all resources required for plans and strategies and how they will be acquired and utilised
   • Develop written implementation plans and schedules incorporating support from all stakeholders
3. Design and implement performance indicators
   • Set and agree to performance targets
   • Establish and monitor performance targets systems
   • Establish and gain agreement on reporting mechanisms
   • Ensure that performance evaluation criteria will enable recommendations.
4. Monitor and review performance
   • Interpret and analyse all performance information to compare budget/forecast/past performance and actual/current performance
   • Prepare and gain agreement on operating budgets with relevant stakeholders
   • Establish systems to monitor performance measures using appropriate technology according to workplace procedures
   • Identify variations in performance and take action to rectify out-of-specification results
   • Make recommendations regarding future planning within the organisation’s continuous improvement processes
   • Produce and analyse management reports according to workplace procedures
   • Present operational performance information in accurate, clear and concise manner, appropriate to audience
5. Explain the cause of success or failure in performance
   • Base explanations of the cause of performance success or failure on sufficient, reliable evidence
   • Explain performance outcomes in an accurate, clear and concise manner appropriate to the audience
   • Evaluate, consider and present alternate explanations for performance
   • Incorporate lessons drawn from success or failure in future operational planning and continuous improvement activities

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

establish and evaluate operational performance management systems on at least two occasions, including:

identifying viable options and selecting an operational performance management system that best meet the required outcomes

preparing a business plan to convey project deliverables, budgets and management

preparing and presenting management reports

preparing an operational budget and forecasting trends within the budget report

analysing and reviewing production costs and equipment/plant operating costs

coordinating resources human, financial and physical

controlling operating costs

negotiating with internal/external customers, community and statutory/legal authorities to gain statutory/legal approvals.

During the above, the candidate must:

locate and apply relevant legislation, documentation, policies and procedures and confirm that the work activity is compliant

implement the requirements, procedures and techniques for establishing and evaluating operational performance management systems

work effectively with others to establish and evaluate operational performance management systems in a way that meets all required outcomes

communicate clearly and concisely with others to receive and clarify work instructions.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key legislation required to establish and evaluate operational performance management systems

key policies, procedures and documentation required to establish and evaluate operational performance management systems

site quality systems

resource quantification

financial models

negotiation techniques

principles and techniques for identifying relevant hazards and emergencies

techniques for coordinating and communicating job activities with others.

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